At Kayak Promotion Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, please contact our customer support team at [email protected] to request a return or exchange. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package Your Item: Securely package the item you wish to return or exchange, including all original packaging, tags, and accessories.
  4. Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive your returned item, we will inspect it and notify you of the status of your return or exchange. If approved, your refund or replacement will be processed promptly.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Kayak Promotion Store Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund/Exchange for a different item]

Please provide instructions on how to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Processing

Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Due to the nature of certain products, some items are not eligible for return or exchange. These include:

  • Custom Sail Loft: Custom-made sails are non-returnable unless they are defective or damaged upon arrival.
  • Hobie Sails: Sails that have been used or installed are not eligible for return.
  • Racing & Technology: Items in this category, such as specialized racing gear, are non-returnable due to their specialized nature.

If you have any questions about whether an item is eligible for return, please contact us before initiating the return process.

Contact Us

If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact us at [email protected]. Our customer support team is available Monday through Friday, from 9 AM to 5 PM (CST).

Thank you for shopping with Kayak Promotion Store. We appreciate your business and are here to ensure your satisfaction.

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